Returns Policy
If you are not completely satisfied with a Provence Cosmetics purchase or gift for any reason, please review our return, refund, and exchange policies below for provencecosmeticsusa.com purchases. Products must be returned in new or gently used condition. PC monitors return activity for abuse and reserves the right to limit returns or exchanges. All returns are subject to validation and approval at Provence Cosmetics’s discretion.
THIS POLICY IS EFFECTIVE FOR ALL PURCHASES MADE ON AND AFTER NOVEMBER 4, 2019.
Refunds on shipping are credited only when an item is incorrectly shipped or arrives defective or damaged.
If you are unsatisfied with a product, you may exchange or return it within30 days of purchase with your original receipt. We cannot accept returns on overly used products. Shipping and handling are not included in refunds.
If you should need further information regarding the return of any Provence Cosmetics products, please do not hesitate to call us at 1-877-700-7775 , and we will be happy to assist you however we can.
ProvenceCosmeticsusa.com Purchases
ProvenceCosmeticsusa.com purchases can be easily returned by mail. Follow the return procedures described below. We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error. Please allow two weeks for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.
Returns by Mail
♦ Include A copy of invoice with your items.
♦ Package your return item in the manufacturer's product box and packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
♦ You will receive an email confirmation when your return is processed.
It takes up to two weeks to process returns and credit your account or to issue an online store credit. Return shipments can be tracked here and we will notify you via e-mail once your return has been processed. Please note that your financial institution may take longer to reflect the transaction. If you have any questions about your return, please contact Customer Service.
To ensure that your returns are received by Provence Cosmetics Inc., please make sure to add insurance to your parcel through your mail delivery service. Shipping and handling costs will not be reimbursed. Product costs only are refundable, shipping and handling fees are not refundable. Please allow 2 weeks for us to process your return once we receive your returned items. UNAUTHORIZED RETURNS WILL NOT BE CREDITED.
Contact Us
For questions about your order, please contact a Provence Cosmetics Customer Representative at 1-877-700-7775 If you are looking for a Provence Cosmetics spa partner, please visit our spa locator. If you have other thoughts, concerns, comments or suggestions, please feel free to share them by filling out our contact us form.
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